Looking to get into the field of IT? There are a number of different roles you can go into. One of the first IT jobs that people get into is an it help desk technician. Not only do you have a variety of job titles and paths to take for a career, but also many places to look for positions hiring it help desk technicians.
A successful help desk technician needs to be skilled, well trained, and be willing to work in a hectic environment. They need to develop a great attitude, because they’ll be working with unhappy customers most of the time. As a result, they will be rewarded for their performance by earning in excess of $50,000 per year.
The salary for an it help desk technician can vary widely, depending on the company and location you are working in. The average salary is between $50,000 and $60,000.
Salary for it help desk technician
Help Desk Technicians
A help desk technician provides crucial support to people who are using different types of technology. These professionals are an essential part of IT teams around the world, and they help customers and clients to solve technical issues in a timely fashion.
Salary
$42000
Personality
Table of contents
Help desk technicians are playing an increasingly important role in the day-to-day lives of everyday people. These professionals provide technical support to consumers, employees of companies, and others. Experts like this need to possess great tech skills so that they can solve problems, but they also need to be able to communicate well with people. It’s a job that involves social skills and technical prowess in equal measures.
What they do
A help desk technician provides crucial support to people who are using different types of technology. These professionals are an essential part of IT teams around the world, and they help customers and clients to solve technical issues in a timely fashion.
Helping Customers with Technical Problems
The most common task that help desk technicians will be handling involves helping customers with technical problems. Customers that are having issues with computer systems, software, or other technical things can call to get assistance from help desk technicians. Help desk technicians will speak to them about what is going on so that they can get things worked out. These professionals need to be able to communicate well with customers to keep them at ease while they determine how they can help them.
Diagnosing Technical Problems
Diagnosing technical problems is a huge part of the job, and it isn’t always easy when you aren’t right in front of the computer that is having problems. Help desk technicians will need to use the best diagnostic techniques that they can to determine how to fix things remotely. Sometimes help desk technicians will be sent out to solve problems in-person, but not all companies have their help desk technicians do this.
For the most part, help desk technicians will be talking customers through the technical problems to get them to do the right things. They might need the customer to run a certain type of software or they might try to help them figure out what is going wrong just by talking through the problem. Professionals understand the likely causes of many technical issues and will have a list of potential solutions that they can try.
Recording Data and Updating Case Files
It’s also part of the job to record data and update case files for the things that are going on. Help desk technicians will have to open case files and log what has happened. This can give help desk technicians more information later on if a customer or client calls with another technical issue. They will also collect data and feedback from clients that they can pass on to the company, and this might help to improve products or software in the future.
Training People to Use New Systems or Programs
Training people to use new systems or programs might be necessary sometimes, too. Occasionally, companies will have help desk technicians train people to use new systems or help them become familiar with new types of software. This is usually going to happen within the company, and it means that members of the IT team will be helping key staff to become familiar with computer systems.
PC Repair and Maintenance
PC repair and maintenance duties will fall to help desk technicians sometimes, too. These experts know how to fix problems and they can do the work that needs to be done to maintain systems. They’ll also be working on things such as backing up data as well as updating and maintaining networks.
