Call center jobs, which entail an array of customer service interaction, are the top three fastest-growing jobs and pay an average salary of $24,000 a year. This is a great starting point for those interested in careers in customer service.
A call center professional’s salary can vary depending on the company, the industry they are in, and the person’s experience.
For example, if you’re a call center professional with five years of experience in financial services, you might earn between $45,000 and $65,000. The same person with five years of experience in retail might only earn between $38,000 and $50,000.
If you’re a call center professional with one year of experience in customer service at a small medical practice, you might expect to make around $30,000 per year. If you were working for a large hospital network with thousands of employees, however, your salary could be as much as $45,000 or higher.
Salary for call center
A person working in Customer Service and Call Center in Lagos typically earns around 241,000 NGN per month. Salaries range from 94,100 NGN (lowest average) to 523,000 NGN (highest average, actual maximum salary is higher).
This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
Salaries for specific jobs
| Job Title | Average Salary |
| Business Support Specialist | 219,000 NGN |
| Call Center Advisor | 170,000 NGN |
| Call Center Manager | 428,000 NGN |
| Call Center Quality Analyst | 261,000 NGN |
| Call Center Representative | 131,000 NGN |
Customer Service and Call Center Jobs Salary Distribution in Lagos
The median, the maximum, the minimum, and the range
- Salary RangeCustomer Service and Call Center salaries in Lagos range from 94,100 NGN per month (minimum average salary) to 523,000 NGN per month (maximum average salary, actual maximum is higher).
- Median SalaryThe median salary is 221,000 NGN per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 221,000 NGN while the other half are earning more than 221,000 NGN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
- PercentilesClosely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 142,000 NGN while 75% of them are earning more than 142,000 NGN. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 342,000 NGN while 25% are earning more than 342,000 NGN.
Salary Comparison by Years of Experience
How does a person’s salary progress over time?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.
Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
Salary Comparison By Education
How does the education level affect your salary?
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor’s Degree earn 24% more than those who only managed to attain a cerificate or diploma.
Professionals who attained a Master’s Degree are awarded salaries that are 29% more than those with a Bachelor’s Degree.
Finally, PhD holders earn 23% more than Master’s Degree holders on average while doing the same job.
