You’ve probably heard about what call center representatives make and you’re curious to find out yourself. You may also be wondering if you can get a job as a call center agent. But where do you start? Are there any courses for training or certifications you have to take? Are there any requirements or qualifications that need to be met before being hired as a call center agent? This article will answer these questions and more while providing the average salary of employees in this field.
The salary for call center employees depends on the company, their experience, and the position they have. In general, a call center employee will start out earning less than $15 per hour. If they have been working at the company for several years or have received promotions, their salary may increase to $25 or $30 per hour.
Salary for call center employees
A person working in Customer Service and Call Center in Lagos typically earns around 241,000 NGN per month. Salaries range from 94,100 NGN (lowest average) to 523,000 NGN (highest average, actual maximum salary is higher).
This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.
The median, the maximum, the minimum, and the range
- Salary RangeCustomer Service and Call Center salaries in Lagos range from 94,100 NGN per month (minimum average salary) to 523,000 NGN per month (maximum average salary, actual maximum is higher).
- Median SalaryThe median salary is 221,000 NGN per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 221,000 NGN while the other half are earning more than 221,000 NGN. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
- PercentilesClosely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 142,000 NGN while 75% of them are earning more than 142,000 NGN. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 342,000 NGN while 25% are earning more than 342,000 NGN.
Salary Comparison by Years of Experience
How does a person’s salary progress over time?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.
Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
Salary Comparison By Education
How does the education level affect your salary?
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor’s Degree earn 24% more than those who only managed to attain a cerificate or diploma.
Professionals who attained a Master’s Degree are awarded salaries that are 29% more than those with a Bachelor’s Degree.
Finally, PhD holders earn 23% more than Master’s Degree holders on average while doing the same job.
