The 911 operator field is a way to become part of the world around you and impact it to the fullest. This job is not for the faint of heart; it requires incredible patience and understanding. When handling calls, some of which are life-threatening situations, 911 operators must be able to remain calm and think in a quick manner to preserve a person’s life.

15-20% of 911 calls come from cell phones, so a good emergency call taker should be able to communicate clearly with all types of people in various circumstances. Police Call Takers do a lot more these days than just have basic 911 emergency, fire or ambulance related conversations. They are trained to gather the information needed through different methods to help reduce delays, get more information in less time, and verify the caller’s identity. Becoming an Emergency Call Taker is a great career for those who want to “make a difference.”

How To Become An 911 Operator

How to Apply

911 Public Safety Telecommunicators are the link between every crisis and every first responder. Telecommunicators are an essential part of a demanding and fulfilling career that involves critical thinking and decision making skills.If you would like to experience first-hand the excitement of dispatching deputies, police officers and fire/rescue personnel to emergencies and the fulfillment of helping people, all while working in an energetic environment where each and every phone call is different, then this is the career for you. Apply today and join our team!

Minimum Requirements

• Must be at least eighteen (18) years of age; and possess a High School Diploma or Graduate Equivalent Diploma (GED).
• Pass computerized pre-employment test.
• Pass an extensive background investigation.
• Pass a medical examination.
• Pass a drug screening.
• Pass a computerized voice stress analysis (CVSA).
• Attain NCIC/FCIC certification within 6 months of hire.
• Successful completion of Communications Academic program.
• Must pass the state certification exam within the first year of employment (second re-test at employee’s expense).
• After academic training; 12-hour shift schedule will apply
• Note: 911 Public Safety Telecommunicators work rotating 12 hour shifts, holidays, weekends and emergencies. Mandatory overtime may be required if deemed necessary. Shifts rotate from day to night every four months, or depending on the needs of the organization. All applicants are subject to a preliminary background check including criminal history and employments, and may be disqualified at any point in the selection process.

Interested parties

Submit an electronic application at: https://careers.vcso.us/recruitmentApply/applyVacancyAdvanced/id/12. Please ensure you list either an email address or phone number that you can be reached, along with your preference for contact when submitting your application. This is how the Volusia Sheriff’s Office will attempt to contact you.

Hiring Process

Phase I: Application Period

• Complete online application at https://careers.vcso.us/recruitmentApply/applyVacancyAdvanced/id/12
• Qualified applicants will be contacted via email with a link to take a computerized “Criticall” pre-employment test.

Phase II:Testing & Interviews

• Interviews will be held for applicants who successfully passed the “Criticall” examination and preliminary background investigation. The “Criticall” test requires a minimum passing score of 80% for non-data entry categories such as, decision making, memory recall, map reading and reading comprehension. The data entry section of the test has two categories; audio and visual. The passing average is 3600 KPH (Key Strokes Per Hour)

Phase III: Selection

• Applicants selected to move to the final stage of the selection process will be required to complete the comprehensive background investigation, Computerized Voice Stress Analysis (CVSA), and medical evaluation.

Applications – Open Continuous

Position Location

Volusia Sheriff’s Office Communications Center
3825 Tiger Bay Road
Daytona Beach, FL 32124

Additional Information

Additional information about CritiCall Pre-Employment Testing can be obtained on the CritiCall website at www.criticall911.com.