There are two types of people in this world: The ones who love process-oriented work and the ones who hate it. In this post, I will tell you how having a framework while defining processes can increase your success drastically. You will learn how process associates in Genpact are compensated at multiple levels…
INTRODUCTION
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RelatedWhat is the role of a process associate in Genpact?
“Process Associate” roughly meaning “assisting the process”.
This is the entry level position in Genpact and basis your skill set, either you can get a voice or a non voice process.
See, Genpact has some process already running and due to growth, more Manpower would be needed. This means there is specific need of people with specific skills. Now it’s just that they need profiles to meet the requirement.
Many people get disheartened if not selected. Please don’t do so and understand if the requirement is of a good voice + B. Com. and you have one of the either of them, then how can you be hired. Just brush on the skillset and come again. Why would an organization not want to take any candidate who is good.
Coming back to the point, like I said there are established processes, basis that either it could be voice + specific skills, voice only, non voice + specific skills and non voice only.
Specific skills are a need of the process and depends solely on client requirement.
Once you get the job, then you get trained in the process which could be anything ranging one to six months. You just need to worry about your performance at this point. Once you spend 18 months in the system, then basis certain performance criteria, you become eligible for promotions.
CONCLUSION
Process associates can advance their salary by taking a variety of general career paths. While some will progress into more senior positions and earn more money over the course of their careers, process associates with the right skills and education may be able to exit the function entirely to enter the field independently or at other organizations.
