Dispatcher Entry Level Jobs – What is a dispatcher?A dispatcher is responsible for answering telephone calls from emergency service personnel and directing them as they respond to emergencies. They also are responsible for monitoring reports of all incidents in their daily shift and acting on any changes in police or fire calls. A tenor of customer service is important in all aspects of the job.

Dispatcher Entry Level Jobs

This article is about the communications occupation. For the computer science function, see Dynamic dispatch. For the short-term scheduler in computer multitasking, also called dispatcher, see scheduling (computing). For the 2017 video game, see 911 Operator (video game).

A dispatcher
A dispatcher is a communications worker who receives and transmits information to coordinate operations of other personnel and vehicles carrying out a service.[1] A number of organizations, including police and fire departments, emergency medical services, motorcycle couriers, taxicab providers, trucking companies, railroads, and public utility companies, use dispatchers to relay information, direct personnel, and coordinate their operations.[2]

Contents
1 Types of dispatchers
1.1 Emergency dispatchers
1.2 Transportation and service dispatchers
1.3 Railroad dispatchers
1.4 Airline or flight dispatchers
2 Working conditions and environment
3 Training and employment
4 Hardware
5 See also
6 References
7 External links
Types of dispatchers
Emergency dispatchers

A dispatcher in Germany at work with an accident involving a tram
An emergency dispatcher, also known as public safety dispatcher, 9-1-1 dispatcher, or public safety telecommunicator [3] receives calls from individuals who require emergency services, including police services, firefighting, and emergency medical services. Once information is obtained from the caller, the dispatcher activates the appropriate services necessary to respond to the nature of the call for help. The dispatcher also obtains and relays pertinent information to the field units to help ensure the adequacy and safety of the response.

Emergency dispatchers may also use preapproved protocols to talk a caller or bystander through lifesaving medical procedures such as cardiopulmonary resuscitation, childbirth, and first aid. They may also require special certification.

In the United States, about 10% of all dispatchers employed in 2004 were public safety dispatchers.[4]

Transportation and service dispatchers
A number of other organizations use dispatchers to respond to service calls, coordinate transportation schedules, and to organize the delivery of materials:

A truck dispatcher is employed by a trucking company to monitor the delivery of freight over long distances and coordinate delivery pickup and drop-off schedules.
A bus dispatcher monitors the schedules of their bus fleet and address any problems that arise during their operations.
A tow-truck dispatcher responds to calls for emergency roadside assistance.
A gas and water service dispatcher monitors their respective utilities and receive calls for emergency assistance that involve gas lines and water mains.
In the United States, about 26% of all dispatchers employed in 2004 worked for transportation and warehousing industries.[4]

Railroad dispatchers
Main article: Train dispatcher
A train dispatcher is employed by a railroad to direct and facilitate the movement of trains over an assigned territory, which is usually part, or all, of a railroad operating division. The dispatcher is also responsible for cost effective movement of trains and other on-track railroad equipment to optimize physical (trains) and human resource (crews) assets.[5]

A crew dispatcher keeping track of train crew assignments in Penn Central
A crew dispatcher is also employed by the railroad to keep track of train crews and their assignments. The crew dispatcher is responsible for assigning train crew to trains based upon scheduled rosters, and also making real-time adjustments as necessary based on rail traffic conditions and delays. The crew dispatcher is normally assisted by a crew caller whose responsibility is to telephone the train and engine crews to advise them of time to report for duty. The crew dispatcher is also responsible for checking that each train and engine crew are properly qualified for their assignments and have had proper rest according to labour regulations.

Airline or flight dispatchers
Main article: Flight dispatcher
A flight dispatcher assists in planning flight paths, taking into account wind speed, storms, aircraft performance and loading, and other conditions. Some dispatchers provide a flight following service and advise pilots if conditions or paths change. They usually work in the operations or control center of the airline.

Introduction

Are you looking for a new career where you are able to utilize your exceptional customer service skills? Do you want to make a real impact on the lives of others? If so then this may be the perfect opportunity for you! Our client is seeking a Dispatcher to join their team in Blainville, Quebec. If this sounds like the right job for you then we want to hear from you. Apply today:

Job Title: Dispatcher

• What is a Dispatcher?

Dispatchers are responsible for coordinating the movement of vehicles and freight-carrying equipment. They give directions to drivers about where to go, what time they need to arrive at their destination, and how quickly they should travel there. Dispatchers also inform drivers about any accidents or road conditions that may affect traffic flow along their route. Finally, dispatchers sometimes have responsibility for scheduling workers’ shifts; determining when employees can take breaks or get meals; answering questions from passengers about schedules; monitoring equipment maintenance; maintaining records on shipments and deliveries; supervising support staff; resolving customer complaints; managing customer relations issues appropriately (e.g., providing information on policies); keeping track of delays and other unexpected events that result in extended wait times for customers (e.g., inclement weather); ensuring safe operation of company vehicles by communicating with drivers via radio or telephone while traveling within designated geographic areas

Job Location: Blainville, QC

Blainville is a suburb of Montreal and one of the largest towns in the Laurentian region. It’s a small town with a population of just over 35,000 people, but it’s still within driving distance of downtown Montreal if you want to experience big city life once in a while.

The town has its own unique charm with plenty of parks and hiking trails for tourists who love being outdoors. You can also enjoy scenic views from nearby rivers, lakes and mountains as well!

Client Summary: Our client is a growing Canadian company that specializes in non-emergency medical transportation and community care services. Their mission is to provide safe, caring and compassionate care to their patients. They are seeking a Dispatcher to work in their centralized operation centre in Blainville, Quebec.

Client Summary: Our client is a growing Canadian company that specializes in non-emergency medical transportation and community care services. Their mission is to provide safe, caring and compassionate care to their patients. They are seeking a Dispatcher to work in their centralized operation centre in Blainville, Quebec.

Location: Blainville, Quebec

Client Industry: Healthcare

Client Mission Statement: To provide safe, caring and compassionate care to our patients.

If you have great customer service skills and the ability to think quickly then this may be the perfect opportunity for you!

If you have great customer service skills and the ability to think quickly, then this may be the perfect opportunity for you! In this entry level job your days will consist of answering phone calls, emails, and texts from family members looking for medical transportation services. You will also be responsible for researching various medical codes that relate to each patient’s needs in order to properly answer questions about their insurance coverage.

We are looking for someone who is dependable as well as self-driven. If you value teamwork and are willing to take initiative when needed this could be an excellent fit for your skill set!

Conclusion

Overall, the position of dispatcher provides many opportunities to work in interesting environments with a variety of people. With the right training and qualifications, you could find yourself working anywhere from an airport control tower to a shipping yard or even a police station. If this type of career sounds like something that interests you, then we encourage you apply today!