online course advisor

Whether you are working as an adviser in a UK school or college or in an international setting, you have a critically important role to perform – your advice can be a life changer for students.

As an adviser, there is an expectation from parents or carers, as well as students, that you are conversant with the wide range of subjects, courses and qualifications that can be used for progression routes to higher education and into employment.

But given the scale and range of UK higher education (the largest degree sector in Europe), this can undoubtedly appear a daunting task for the new or less experienced adviser.

Increase your awareness of UK higher education study opportunities

Over two weeks, this free online course will help to bolster your confidence in answering students’ questions, by increasing your knowledge and awareness of UK higher education study opportunities. By the end, you will understand:

• the different progression pathways available to students;
• the subjects and courses available in UK higher education;
• and the benefits of using an online course and taking part in social learning.

Learn with UCAS experts and other advisors globally

The course has been developed by UCAS – the admissions service for all UK higher education institutions – and UCAS staff will act as tutors, to provide feedback and to answer as many questions as we can.

But you will also join a community of online learners, providing an opportunity for interactive learning with other advisers both in the UK and internationally.

Support your students with a complementary course

This course complements Smart Choices: Broadening Your Horizons – another free online course developed by UCAS, which will be running from November 6th to 16th 2017. Designed for young people in school, it will help them discover more about their post-18 options and pathways, and explore the wide range of subjects and opportunities offered in higher education. Your students can register for this course from September 6th.

What Does an Online Academic Advisor Do?

As an online academic advisor, your job is to advise students on the best way to achieve their personal goals while also supporting the needs of your college or university. In this role, you may help your school plan and implement retention policies, assist other staff members, conduct virtual orientation sessions, and use video calls, phone calls, or emails to communicate with current and prospective students. Online academic advisors sometimes work from home, but many work from a call center or office environment at the school. Online academic advisors also memorize and present information about a school, conduct interviews, and guide students to various aid programs and services.

How to Become an Online Academic Advisor

The primary qualifications for an online academic advisor position vary by school, but they frequently include a bachelor’s degree or equivalent relevant experience. Fulfilling the duties and responsibilities of this position require the ability to talk with potential students from a wide variety of backgrounds, the ability to memorize significant amounts of information about the school and its programs, and a desire to help prospective students achieve their goals. Online academic advisors also need communication skills, problem-solving skills, research skills, and the ability to coordinate messaging and marketing campaigns with other staff members. Employers prefer at least a year of experience with student services or programs.

he Office of Academic Advising helps students stay on their educational path and achieve their academic goals. We offer assistance at all College locations to assist you in meeting your academic needs.

You can expect support in the following areas from the academic advisor working with you:

  • Identifying appropriate courses to fulfill program requirements
  • Determining educational and career goals
  • Gathering information about resources and services for managing your academic life
  • Understanding institutional policies, procedures and programs

Academic Advisor Training  is designed to prepare new faculty, staff, and peer academic advisors for their role as an undergraduate academic advisor at UAF. This online training course provides academic advisors with the information, tools and resources to be able to conduct meaningful and relevant academic advising interactions with students in order to assist students with developing their personalized education plan.

Please watch this video by Provost Henrichs that explains why academic advising is a critical component of UAF’s teaching mission and how completing this training will benefit you.

The academic advising online training consists of five modules that are full of useful content, video, audio, and resources that will help academic advisors become approachable and effective. Use the “Training Modules’ tab above or “Jump to Modules’ in the box to the right to access the modules.   In particular, academic advisors will learn how to read transcripts and degree audits; understand UAF’s undergraduate curriculum comprised of General Education, Degree, Major, and General University requirements; and gain access to UAOnline, online academic advising notes, and Degree Works.

The information contained within this Academic Advisor Development site is public and may be accessed by any faculty, staff, and student. However, the portal,  with questions concerning each module,  is restricted to faculty, staff, and peer advisors who have completed the  FERPA certification  process (see “FERPA Certification’ tab above).

The audio by Vice Provost Fitts provides directions on how to use this website:

*Note: If you only advise graduate students, you do not need this certificate and some of the information in the modules may not apply.*

To begin, please proceed to Module 1. You will notice arrows at the bottom of each page that will allow you to progress one page to the next. After each module, you may click on the Module Questions Portal (found in the sidebar to the right, but also at the end of each module) in order to access and answer module questions. If you leave after completing any one quiz, any portal will bring you back to where you left off when you return.

If you have any questions about how to access the Virtual Drop-In Queue, please see our “Instructions for Accessing Virtual Drop-In Queue” (pdf) document. You can also see a brief outline of what to expect when you sign in to Zoom here.


The [email protected] email is appropriate for straightforward questions and is monitored daily by a member of the Academic Advising team.

You may also contact advisors with specific inquiries via email if needed. To receive the best service, email only one advisor at a time and be sure to include your PID and legal name. Email responses may be delayed during busy times such as registration periods and the first week of classes.

Advisor contact information is in our directory


Schedule a Zoom appointment with advisors through the online scheduling system.


Call the Academic Advising Program office to speak with a staff member regarding general questions and urgent situations Monday – Friday 8:00am – 3:00pm (except University Holidays). Main number: (919) 966-5116.

Call your advisor using the number provided in our directory with specific questions. Keep in mind that advisors are often busy meeting with students during the day, so you will likely need to leave a voicemail. Be sure to include your name, PID, and phone number when leaving a voicemail.

Phone appointments are available through the online scheduling system. If your advisor does not answer, it is best to leave a voicemail as they may be wrapping up a previous appointment. If you still cannot get in contact, call the Academic Advising Program office and a staff member will assist.


Our chat service icon is available in the lower, right side of the website. Ramses is is an Ocelot chatbot tool that provides student-friendly responses to common questions 24/7. Backed by an AI-powered engine, students, parents, and campus colleagues who visit our website can get answers to general questions about academic policies and procedures.

Advising Peers

Advising Peers are a great way to get help from fellow UNC students. Meet with them by asking for an Advising Peer when you come to drop-ins. Peers can help give you a general student perspective, and they can help explain resources and policies on campus.

Our team of Academic Advisors are here to assist you with the course planning process.

Academic Advising is a collaborative relationship between a student and an advisor. As a team, the advisor works with you to create a strategic educational plan.

What is an advisor’s role?
What is your role?
What is the difference between Academic Advising and Counselling Services?
Our mission

We want to make sure Academic Advising is right for you.

We can help students who are:

  •   domestic or international
  •   taking campus courses (for Open Learning – online, see below)
  •   enrolled in any of the following programs with 53 credits or less:
  • Bachelor of Arts (BA)
  • Bachelor of Business Administration (BBA)
  • Bachelor of Computing Science (BCS)
  • Bachelor of Fine Arts (BFA)
  • Bachelor of Science (BSc)
  • Associate of Arts or Associate of Science
  • Preparing for admission into the Bachelor of Science in Nursing (BScN)
  • Preparing for admission into the Bachelor of Social Work (BSW)
  • Preparing for admission into the Bachelor of Education, Elementary or STEM
  • Computing Science Diploma
  • Visual Arts Diploma
  • University Preparation (UPrep) including Adult Basic Education (ABE) or upgrading
  • English as a Second or Additional Language (ESAL) courses, level 4 & 5
  • preparing for a professional occupation, career/vocational or a foundation entry trade program

If you do not see your program listed here or have 54+ credits, connect with one of the teams below.

About the author

Study on Scholarship Today -- Check your eligibility for up to 100% scholarship.