intercultural communication online course

One of the big reasons why people travel is to experience a different culture. However, communication can sometimes be a challenge – do you have something to say? Do you know where and when to say it? You will find these tips extremely useful whether you are an entrepreneur, manager, teacher or even a student from another country. If you want to learn more about intercultural communication online course then check this out.

You don’t want to make mistakes when presenting yourself in a global environment. You don’t feel like it’s all in your head, nor do you feel comfortable enough to communicate with strangers. You want to communicate successfully in a diverse setting. We’ll show you how to have an amazing intercultural online experience.

ICOM 100: Intercultural Communication

Course in Cross-Cultural CommunicationCourse Description:

Language is a complex and multifaceted phenomenon, simultaneously communicative, creative, and cultural. An intercultural perspective is vital to learning a new language and engaging meaningfully with speakers of other languages and cultures. Focusing on the key ideas of intercultural practices, reflections, and strategies, this online intercultural communication course offers students a foundation for understanding language, culture, and communication as well as the intricate relationship between them.

Intercultural Communication is a foundational requirement of the BAAS degree.

See Course TuitionCourse Credits:1 course unit (c.u.)*Term Format:Accelerated 8-Week TermEstimated Time Commitment:10-15 hours per week2021 Term Offered:Spring 1 (accelerated): Jan 13 – Mar 10, 20212022 Term Offered:Spring 1 (accelerated): Jan 12 – Mar 9, 2022Certificate:Certificate in Global and Regional StudiesCertificate in Social Difference, Diversity, Equity, and InclusionUpskill CertificateCourse Block:Global and Regional StudiesSocial Difference, Diversity, Equity, and InclusionConcentration:Individualized StudiesLiterature, Culture, and TraditionBAAS Foundational Requirement:Cross-Cultural Interactions & Diversity

Intercultural Communications | Cross-Cultural Communication

As businesses throughout the United States realize the importance of establishing presence and influence beyond national borders to include foreign markets, they are beginning to recognize that language barriers are not the only challenge facing global communications. With rapid advances in technology, businesses are no longer hindered by the constraints of geographical borders. As a result, they are increasingly building business relationships and human resources teams that worldwide. Intercultural communication, sometimes called “cross cultural communication,” is one of the major concepts in international business that seeks to identify, understand and adapt to communication disparities across different cultures.

Challenges and Solutions to Communicating Across Cultural and Linguistic Barriers 

Issues in cross cultural communications typically exist on two levels: inter-business communications and business-to-business communications. Companies that hire employees from several different countries are often confronted by the misunderstandings that arise from interactions between workers whose professional behaviors are inherently shaped by their cultural roots.FIND SCHOOLSSponsored Content

A recent article found in Financial Times entitled “Cross-Cultural Conversations” attempts to describe an instance of this inter-business conflict during company meetings. Here, author Michiyo Nakamoto explains: “In the western context, even a comment that is not quite to the point is contributing to the discussion. In contrast, Japanese people are less comfortable thinking out loud and feel that if they are going to speak up in a meeting they need to say something significant.”

Business-to-business communications can also be negatively affected by ignoring the diverse cultural upbringings of business clients and partners. Companies that do not invest time, energy and money into learning the political, ethical, religious, social, moral and even educational systems that are unique to a given culture’s way of personal and professional correspondence are more likely to experience communication breakdowns in international business transactions. Consequently, individual companies may forfeit lucrative opportunities in foreign markets and therefore potential profits.

By promoting and implementing a commitment toward intercultural communications, businesses can gain the information necessary to identify external and internal problems that stem from cultural origins and create successful solutions to eradicate them. Companies are encouraged to take advantage of intercultural consulting firms and research resources to gain insight on how cultural factors are expressed through an individual’s beliefs, attitudes, mannerisms, perceptions, and communicating styles.

The Tools of Intercultural Communications

Thankfully there are several specific training, assessment, evaluation and inventory tools available to businesses that need assistance in establishing stronger intercultural communication awareness. These tools and services are mainly provided by professional associations and cross cultural communication consulting firms.

According to the Intercultural Communication Institute (ICI), some of the most commonly used intercultural tools include:

  • Global Competencies Inventory (GCI)
  • Cross Cultural Adaptability Inventory (CCAI)
  • Diagnosing Organizational Culture
  • Discovering Diversity Profile
  • Diversity Awareness Profile (DAP)
  • Intercultural Conflict Style Inventory (ICS)
  • Intercultural Development Inventory (IDI)
  • International Mobility Assessment (IMA)
  • Intercultural Readiness Check (IRC)
  • Intercultural Sensitivity Inventory (ICSI)
  • Learning Styles Inventory (LSI)
  • Overseas Assignment Inventory (OAI)
  • Intercultural Candidate Evaluation (ICE)

ICI Tools

These intercultural communications tools are typically checklists and questionnaires that companies, groups and/or individuals use to evaluate their intercultural orientation, adaptability and sensitivity.

  • Global Competencies Inventory (GCI) helps to determine an individual’s perception management, self-management and relationship management which are three major factors in intercultural adaptability.
  • Cross Cultural Adaptability Inventory (CCAI) is a self-assessment tool that measures an individual’s capacity to adjust to cultural unfamiliar environments.
  • Diagnosing Organizational Culture is used by companies that want to discovery their current cultural orientation and possibly find ways to improve it.
  • Discovering Diversity Profile assists employees by revealing their feelings concerning cultural knowledge, understanding, acceptance and behavior.
  • Diversity Awareness Profile (DAP) is used by individuals as a guide to how their direct and indirect actions are interpreted by people of diverse backgrounds.
  • Intercultural Conflict Style Inventory (ICS) is a list of paired statements offering different ways of reacting to conflict. After participating in the ICS, individuals learn their approach toward cultural conflict whether it be direct, indirect, expressive or restrained.
  • Intercultural Development Inventory (IDI) was inspired by the Developmental Model of Intercultural Sensitivity (DMIS) to aid in the intercultural training of a group or individual. The IDI uses a fifty-point guide to indicate the cultural development of the participant(s).
  • International Mobility Assessment (IMA) is a self-assessment tool that companies may give to employees that are considering relocating abroad for a job position or assignment. Results gathered by the IMA may indicate whether or not an employee is culturally equipped for international travel.
  • Intercultural Readiness Check (IRC) is a popular questionnaire used by companies worldwide to determine their level of intercultural competence.
  • Intercultural Sensitivity Inventory (ICSI) is a self-report that consists of forty-six items meant to help an individual discover their cultural identity by examining their perceptions of cultural constructs.
  • Learning Styles Inventory (LSI)is widely used in intercultural training to reveal an individual’s preferred method of learning.
  • Overseas Assignment Inventory (OAI) is a self-assessment instrument that is frequently used in corporate international training to measure cross cultural adaptability.
  • Intercultural Candidate Evaluation (ICE) is often used to supplement the OAI for those in managerial positions.

Degrees and Certification Options in Intercultural Communications 

Not surprisingly, professionals that work in the field of intercultural or cross cultural communications need a strong educational background in cultural and communication studies. Although many academic paths can lead to careers under this occupational umbrella, there are degree and certificate programs specific to intercultural communications throughout the United States.FIND SCHOOLSSponsored Content

The Bachelor of Arts in Speech Communications with a concentration in Culture and Communications provides a very targeted education in cross cultural communications and can stand alone or lay the groundwork for a graduate degree and/or certificate in intercultural communications.

Those that enroll in a Master of Arts in Intercultural Relations or similar program will have the benefit of learning about a wide-variety of topics in cross cultural communications by completing courses that include:

  • Orientation and Personal Leadership
  • Concepts of Intercultural Relations
  • Ethnicity and Intergroup Relations
  • Advanced Intercultural Communication Theory
  • Process of Change
  • Change Agentry
  • Leadership and Adult Learning
  • Culture in the Organizational Context

Certification 

On the other hand, students that prefer to earn a certificate in intercultural studies can pick from three different programs that establishes their particular level of expertise. Presently, the ICI offers an Intercultural Foundations Certificate, Intercultural Practitioner Certificate and an Intercultural Professional Certificate. Of course post-secondary education in intercultural communication studies is not solely intended for students. Professionals working in areas of business, human resources, education, social services, personnel training and consulting are also encouraged to supplement their knowledge with intercultural education.

Continuing Education

Professionals that have completed a certificate or degree program but still want continuing education in intercultural communications should become members of a professional association like the International Communication Association, the National Communication Association or the Society for Intercultural Education, Training and Research (SIETAR). These organizations help to keep members up-to-date about news, research, employment opportunities and educational developments in intercultural communications through seminars, conferences, regional meetings, workshops, publications, networking events and job boards.

Career Opportunities in Intercultural and Multi-linguistic Communications 

Graduates of formal academic degree program in cross-cultural communications often qualify for positions in several diverse careers.  Examples of intercultural communications professions include, but are not limited to:

  • Diplomats
  • Foreign correspondents
  • Educators
  • Foreign relation and service officers
  • Intercultural and diversity trainers
  • Travel industry representatives
  • International corporate representatives
  • Social and human service providers
  • International advisors

Intercultural communications development and consulting firms are also great places to find job opportunities for cross cultural communications program graduates. Prominent firms like Executive Diversity Services, Inc., the Kozai Group, Inc., and Aperian Global, employ workers with intercultural communications backgrounds to service companies and businesses that need assistance in training, consulting, coaching, retreat and meeting facilitation, conflict management, as well as global leadership identification and development across cultural boundaries.

Intercultural Communication

Effective Communication for Building Relationships (Coursera)

Effective Communication for Building Relationships (Coursera)

We will discuss self-presentation: how you can create the right impression and fit in at work. We will talk about intercultural communication: cultural values and cultural intelligence, working in an intercultural climate, and working in an intercultural team. Finally, we will speak about interaction with clients: creating a win-win […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10No votes yetEffective Professional Communication SpecializationEffective CommunicationRelationshipsCommunicationCommunication SkillsIntercultural CommunicationConflict ResolutionCultural IntelligenceCoursera PlusView more details Feb 14th 2022 Course AuditingCourseraNational Research Tomsk State UniversityPersonal and Professional DevelopmentBeginner5-12 Weeks1-4 Hours/Week 32.00 EUR/monthEnglishEnglish

Becoming Part of the Globalised Workplace (Coursera)

Becoming Part of the Globalised Workplace (Coursera)

The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Average: 6 (4 votes)Effective Communication in the Globalised Workplace SpecializationGlobalised WorkplacePersonal DevelopmentStakeholdersIntercultural CommunicationMotivationWorkplaceEffective CommunicationCoursera PlusView more details Feb 14th 2022 Course AuditingCourseraNational University of SingaporePersonal and Professional DevelopmentMixed3 Weeks1-4 Hours/Week 42.00 EUR/monthEnglishSpanishRussianPortugueseFrenchEnglish

Understanding Russians: Contexts of Intercultural Communication (Coursera)

Understanding Russians: Contexts of Intercultural Communication (Coursera)

In the course “Understanding Russians: Contexts of Intercultural Communications”: we will: build skills in the analysis of the intercultural communication process using Russian-Western communication as an example; apply the knowledge of interrelations between different contexts of communication (cultural, institutional, professional, social, interpersonal, etc, to the cultural history and national […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Average: 1 (3 votes)Interpersonal CommunicationStratificationWestern EuropeanCommunicationRussian HistoryModern RussiaIntercultural CommunicationCoursera PlusRussiaView more details Feb 14th 2022 Course AuditingCourseraHigher School of Economics – HSE UniversityHumanitiesHistoryBeginner5-12 Weeks1-4 Hours/Week 41.00 EUREnglishSpanishRussianFrenchEnglishChinese

Intercultural Communication and Conflict Resolution (Coursera)

Intercultural Communication and Conflict Resolution (Coursera)

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Average: 8 (4 votes)Conflict Management SpecializationIntercultural CommunicationConflict ManagementConflict ResolutionIntercultural InteractionsCommunication StrategyBusinessCoursera PlusView more details Feb 7th 2022 Course AuditingCourseraUniversity of California, IrvineBusinessManagement & LeadershipMixed3 Weeks1-4 Hours/Week 33.00 EUR/monthEnglishVietnameseTurkishSpanishRussianPortugueseKoreanItalianGermanFrenchEnglishChineseArabic

Alfabetização Midiática, Informacional e Diálogo Intercultural – UNESCO e UNICAMP (Coursera)

Alfabetização Midiática, Informacional e Diálogo Intercultural - UNESCO e UNICAMP (Coursera)

Este curso quer pensar junto com você sobre um fenômeno recente no Brasil, que é a presença de uma grande quantidade de informação via mundo digital. Vamos mostrar diferentes caminhos do que podemos fazer com essa quantidade incrível de midias e como participar da construção de conteúdo digital de […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10No votes yetDigital LiteracyMedia LiteracyInformation LiteracyIntercultural CommunicationUNESCOUNICAMPFreedom of ExpressionFreedomPhilosophyCoursera PlusView more details Jan 24th 2022 Course AuditingCourseraUniversidade Estadual de Campinas – UNICAMPHumanitiesBeginner5-12 Weeks1-4 Hours/Week 24.00 EURPortuguesePortuguese

Introduction to Intercultural Studies: Intercultural Contact (FutureLearn)

Introduction to Intercultural Studies: Intercultural Contact (FutureLearn)

Learn how the principles of intercultural contact may challenge the way in which you think about social interaction. On this course you will examine the idea of intercultural contact and the effects of cultural interactions from historical and global perspectives. Through videos and articles, you will discover how intercultural […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10No votes yetIntercultural StudiesIntercultural RelationsIntercultural CommunicationGlobalizationAcculturationView more details Jan 24th 2022 Course AuditingFutureLearnUniversity of LeedsSocial Sciences2 Weeks5-10 Hours/Week 64.00 EUREnglish

Introduction to Intercultural Studies: Defining the Concept of Culture (FutureLearn)

Introduction to Intercultural Studies: Defining the Concept of Culture (FutureLearn)

Understand intercultural communication by learning about the concepts of culture and interculturality. On this course, you’ll explore some of the meanings associated with the term ‘culture’ and examine their problematic nature. You’ll understand the effects of the interaction between cultures, explore the notion of interculturality and problematise the way […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10No votes yetInterculturalityCultureIntercultural CommunicationIntercultural StudiesInterculturalView more details Jan 24th 2022 Course AuditingFutureLearnUniversity of LeedsArt and CultureSocial Sciences2 Weeks5-10 Hours/Week 64.00 EUREnglish

Establishing a Professional ‘Self’ through Effective Intercultural Communication (Coursera)

Establishing a Professional ‘Self’ through Effective Intercultural Communication (Coursera)

In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10No votes yetEffective Communication in the Globalised Workplace SpecializationIntercultural CommunicationPersonal DevelopmentBusiness RelationshipsIntrapersonal CommunicationCommunicative StrategiesInterpersonal CommunicationPersonal BrandingPersonal ProfileEffective CommunicationWork RelationshipsCoursera PlusView more details Jan 24th 2022 Course AuditingCourseraNational University of SingaporePersonal and Professional DevelopmentMixed3 Weeks1-4 Hours/Week 42.00 EUR/monthEnglishSpanishRussianPortugueseFrenchEnglish

English as a Medium of Instruction for Academics (FutureLearn)

English as a Medium of Instruction for Academics (FutureLearn)

Equip yourself to teach in international contexts by increasing your English language skills and intercultural knowledge. As universities work to become globally competitive courses taught in English are expanding. Those working in Higher Education are often thrown into producing academic work in English – either as teachers or researchers […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10No votes yetEnglishEnglish LanguageEnglish SkillsEMIIntercultural CommunicationView more details No sessions available Course AuditingFutureLearnUniversity of SouthamptonTeacher Professional DevelopmentLanguages & Literature4 Weeks1-4 Hours/Week 49.00 EUREnglish

Business Management: National and Organisational Cultures (FutureLearn)

Business Management: National and Organisational Cultures (FutureLearn)

Explore the concepts of national and organisational culture and build your skills in cross-cultural management. Have the chance to develop your understanding of intercultural communication. On this course, you’ll be encouraged to delve into the concepts of national and organisational culture, and get the opportunity to build and improve […]Select ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10Cancel ratingCancel ratingGive it 1/10Give it 2/10Give it 3/10Give it 4/10Give it 5/10Give it 6/10Give it 7/10Give it 8/10Give it 9/10Give it 10/10No votes yetBusiness ManagementOrganizational CultureIntercultural CommunicationCultureView more details No sessions available Course AuditingFutureLearnCoventry UniversityBusiness2 Weeks1-4 Hours/Week 64.00 EUREnglish


Frequently Asked Questions about Intercultural Communication

  • What is intercultural communication?‎Intercultural communication is the study of how culture affects the way people from different groups communicate with each other. Communication is a process of exchanging information that extends beyond the words people choose to express ideas. Identity, gender, religion, and ethnicity all influence the way people share and interpret information.Intercultural communication skills include developing an understanding of the history and beliefs of different cultures and how they affect behavior. What one group considers acceptable behavior may be offensive in another group. An awareness of these differences helps individuals find better ways to interact with others.‎
  • What benefits will I gain if I learn intercultural communication skills?‎Intercultural communication skills empower you to communicate more effectively with other people and avoid misunderstanding. When you know how to talk and listen to other people, you work more efficiently as a team. Developing intercultural communication skills also strengthens your leadership skills because it gives you the ability to work with and guide others. You also can use these skills in your personal life when interacting with friends or when you travel to other countries.‎
  • What career opportunities can arise from learning intercultural communication skills?‎Learning intercultural communication skills opens a variety of career opportunities in fields like human resources, education, consulting, sales, and foreign service. If you are bilingual, you may choose to work as a translator, mediator, or trainer for an international firm. Many of the skills you learn, including conflict resolution and negotiation, have value in any organization.‎
  • How can online courses help me learn intercultural communication skills?‎Online courses can help you learn intercultural communication skills by giving you access to professionals from around the world. This is an authentic example of intercultural communication in practice. You also can study course material on your own schedule so you can devote your full attention to it. When you have the option to set your own pace for working through the course, you can put into action what you’re learning and deepen your understanding of the concepts.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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