The call center industry in the Philippines is one of the most thriving industries in the country. Many people are looking for jobs in this field, but it might be difficult to find one that offers enough money to make ends meet.
According to a study done by the Philippine Statistics Authority (PSA), about 2.4 million people were employed in call centers as of 2016. This means that there are many companies out there looking for workers. However, it doesn’t mean that they’re willing to pay them well enough to live comfortably without other sources of income.
Trying to find an exact salary for call center workers can be difficult because there are so many factors involved: location, company size and type, experience level…the list goes on! But we did our best to give you a rough idea of what you might expect from different positions within this industry:
Call center salary in philippines
Call center hourly salary (in the Philippines) is on average $2.41 per hour, or $5,347 a year if you work 40 hours a week every week and take no vacation time. The highest paying center in our survey was callcenterjobs.ph at $6 per hour, with some companies offering up to $7/hour for customer service agents.
To make a long story short, call center salaries in the Philippines have room for growth (especially if you’re just starting out), though they are considerably lower than what you can earn in some other countries. The flexibility is also excellent, and the career prospects are promising thanks to the massive demand for these services around the world. It’s definitely not an easy way to make a living, but with hard work and perseverance, it’s certainly possible to succeed as a call center agent.
Example: The Bureau of Labor and Employment Statistics based in Manila indicates that the monthly average salary of call center agent is around 9,000 to 12,000 pesos. If you’re an employee working in a call center company you’ll never be bothered with all the unimportant issues. You just need to focus on answering your incoming calls and helping the customers. It’s simple, isn’t it? Your only job is to give 100% customer support. But sometimes, giving 100% customer support could go a long way. For example, when one of your clients have just lost his passport or credit card; this could ruin his entire trip if you don’t act immediately. Be quick and calm to give assistance and tell him not to worry at all. Without realizing he might even upgrade or book another flight ticket for additional trips or may also create another booking for his friends’ future trips. See? Your job doesn’t end up there. Sometimes giving 100% service may provide you 100% sales on top of your regular salary.
Before going through with the list of call center jobs, it is important to undergo screening and possibly training as well. Big companies like IBM, Xerox, Accenture, have their own portals where they take
When you are about to hire a call center for customer service, here are some questions that you can ask to the appropriate managers of the company: How long does it take your company to prepare a candidate? What kind of training will be given to the agent (related laws and policies, product information etc.)? What are available incentives or bonuses? How do you think a customer service improves brand awareness in the market since it is directly related to marketing and sales?
